Privacy Policy

1. Introduction

At msmsun.com (“we,” “our,” or “us”), we are committed to protecting your privacy and upholding the highest standards of data protection. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or interact with our services. We recognize the importance of personal data security and aim to handle your information with care, transparency, and full respect for your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope of This Policy and Data Controller Role

This Privacy Policy applies to all users and visitors of msmsun.com, regardless of geographic location. We serve as the data controller for your personal data, meaning we determine the purposes and means of processing any personal data we collect via our website or related services. This Policy does not apply to third-party websites, platforms, or services that we do not control.

3. Categories of Data We Process

We may collect and process the following categories of personal data:

a. Usage Data
Information on how you interact with msmsun.com, including IP address, browser type and version, pages visited, session duration, date/time stamps, referring URL, and other diagnostic data.

b. Account Data
Details you provide when registering an account, including your name, billing and shipping address, email address, and phone number.

c. Profile Data
Information related to your purchase history, shopping preferences, saved items, wish lists, and behavioral data such as page views or interactions with content.

d. Communication Data
Records of support inquiries, contact form submissions, feedback, chat dialogues, and other communication history with our team.

e. Technical Data
Device information such as operating system, device type, screen resolution, browser plug-ins, system configuration, and mobile network information.

f. Transaction Data
Details of products purchased, payment method used, transaction amounts, delivery addresses, and order status.

g. Preference Data
Marketing communication preferences, newsletter subscriptions, and expressed interests in specific products or categories.

4. Legal Bases for Processing

We process your personal data under the following lawful bases:

– Performance of a Contract: When processing is necessary to fulfill our contractual obligations, such as delivering purchased products.
– Consent: When we seek your explicit permission for specific purposes, such as sending promotional emails or using non-essential cookies.
– Legitimate Interests: For purposes such as preventing fraud, analyzing website usage, improving our services, and business administration, provided such interests do not override your fundamental rights.
– Legal Obligation: Where required to comply with laws or regulatory obligations.

5. Your Rights Under GDPR and CCPA

Subject to applicable laws, you have the following rights regarding your personal data:

– Right of Access: You may request confirmation whether we process your data and access to personal information we hold about you.
– Right to Rectification: You may request corrections to any incorrect or incomplete data.
– Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations.
– Right to Restriction: You may restrict how we process your personal information in certain scenarios.
– Right to Data Portability: You may request your data in a portable format to transmit elsewhere.
– Right to Object: You may object to processing for direct marketing or where we rely on legitimate interest.
– Do Not Sell My Personal Information: Under the CCPA, California residents may request that we do not sell their personal data.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

– Data encryption in transit and at rest
– Role-based access controls and authentication protocols
– Regular backups and secure storage infrastructure
– Employee training on cybersecurity and data privacy best practices
– Security assessments and vulnerability monitoring

While we take reasonable precautions, no internet-based system can be guaranteed 100% secure.

7. International Data Transfers

We may transfer data internationally, including to countries outside the European Economic Area (EEA) or the United States. In these instances, we ensure an adequate level of protection through mechanisms such as Standard Contractual Clauses approved by the European Commission or other lawful transfer tools applicable under relevant data protection laws.

8. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected, including:

– Account and Transaction Data: Up to 7 years for tax, accounting, and legal obligations.
– Communication Data: Up to 3 years after resolution of inquiry.
– Marketing and Preference Data: Until you unsubscribe or withdraw consent.
– Technical and Usage Data: Up to 2 years for analytics and security purposes.

We periodically review the necessity of retained data and securely delete or anonymize it when no longer required.

9. Cookie Policy

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies we use on msmsun.com may include:

– Essential Cookies: Required for basic site functionality, such as navigation and secure login.
– Functional Cookies: Remember your preferences and personalized settings.
– Analytics Cookies: Collect aggregated data for understanding website usage and performance.
– Performance Cookies: Improve load speeds and optimize user interactions across sessions.

10. Cookie Management & Compliance

Upon your first visit, we present a cookie banner to request your consent in compliance with the GDPR and CCPA. You may withdraw or update your consent at any time via our cookie management tool or browser settings. Additionally, California users may opt-out of the sale or sharing of their personal data by using appropriate links available on our site.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such data. Parents or guardians who believe their child has submitted personal information may contact us at [email protected].

12. Policy Updates

We reserve the right to amend this Privacy Policy at any time to reflect changes to our practices or legal requirements. Material changes will be communicated through our website or via email, where appropriate. Your continued use of msmsun.com constitutes acceptance of the updated terms.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Website: https://www.msmsun.com

We are committed to full compliance with applicable privacy laws, including GDPR and CCPA. If you believe your data has been mishandled or wish to file a complaint, we urge you to reach out to us directly.