Privacy Policy - Msm Sun

1. Introduction – Our Commitment to Your Privacy

At msmsun.com, we are fully committed to protecting your privacy and maintaining the highest standards of data protection. We recognize the importance of handling your personal data responsibly, transparently, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, store, and disclose personal data through your use of this website and our services.

2. Scope of this Policy and Data Controller Role

This Privacy Policy applies to all users of msmsun.com (“Website”), including customers, visitors, and any individuals interacting with our services. For the purposes of applicable data protection laws, msmsun.com is the “data controller” for the personal data collected via the Website or related communications. This means we determine the purposes and means of processing personal information related to the use of our services and platforms.

3. Categories of Data Processed

We process various categories of personal data to provide and improve our services. These include:

a. Usage Data
Information about how you use msmsun.com, including IP address, browser type, pages visited, time spent on pages, clickstream data, and session timestamps.

b. Account Data
Personal information such as your name, address, email address, telephone number, and login credentials provided upon registration or during your interactions with our site.

c. Profile Data
Preferences, interests, purchase history, website behavior, saved items, and interactions with content on our Website.

d. Communication Data
Records of correspondence with you, including customer support inquiries, email interactions, contact form submissions, and other communications.

e. Technical Data
Device model, operating system version, browser identifier, screen resolution, and other system configurations used during access to the site.

f. Transaction Data
Payment details, transaction history, order confirmations, shipping and billing addresses, and related financial information.

g. Preference Data
Your marketing and communication preferences, including opt-in/opt-out status for promotional emails and expressed interests in product updates or categories.

4. Legal Bases for Processing

We rely on multiple legal grounds to process your personal data:

– Contractual Necessity: To fulfill contracts relating to your purchases or service subscriptions.
– Legitimate Interest: To improve our services, secure the website, conduct analytics, and communicate relevant information without infringing on your rights.
– Consent: Where legally required (e.g., marketing communications, cookie deployment), we process data only with your explicit consent.
– Legal Obligation: To comply with legal requirements, such as tax and accounting rules or regulatory compliance mandates.

5. Your Rights

Under the GDPR and CCPA, you have robust rights regarding your personal data. These include, subject to conditions and limitations:

– Right of Access: Obtain a copy of the personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your data when it is no longer legally required or justifiably retained.
– Right to Restrict Processing: Request that we limit the processing under certain circumstances.
– Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
– Right to Object: Object to the processing of your personal data where we invoke legitimate interest as the legal basis.
– Right to Withdraw Consent: At any time you may revoke consent where processing relied on it.
– Right Not to Be Discriminated Against: Under the CCPA, you will not face discrimination for exercising your privacy rights.

To exercise your rights, you may contact us via: [email protected].

6. Security Measures

We implement industry-standard measures to safeguard your personal data from misuse, loss, and unauthorized access. These include:

– Encryption of data in transit and at rest.
– Access controls limiting internal access to personal data on a need-to-know basis.
– Periodic system audits and risk assessments.
– Regular staff training on privacy and data protection best practices.
– Routine backups and disaster recovery protocols.

While we strive to employ best practices, no online transmission or storage system is entirely secure. However, we take all reasonable steps to protect your information.

7. International Transfers

Information we collect may be stored and processed in countries outside your jurisdiction. When we transfer data internationally, including outside the European Economic Area (EEA), we do so under appropriate legal safeguards such as Standard Contractual Clauses approved by the European Commission or through reliance on adequacy decisions and supplementary measures as needed to ensure a comparable level of protection.

8. Data Retention

Data is retained only as long as necessary for the purposes it was collected, or as required by applicable law or regulatory obligations. Specific retention periods include:

– Account Data: Retained while you maintain an account and for up to 7 years thereafter for audit and tax compliance.
– Communication Data: Retained for up to 3 years post-closure of communication threads for administrative purposes.
– Transaction Data: Retained for a minimum of 7 years for financial compliance.
– Preference and Profile Data: Retained for no longer than 2 years of inactivity.
– Technical and Usage Data: Retained for up to 24 months to support analytics.

9. Cookie Policy

Our Website utilizes cookies to enhance user experience and measure website performance. Categories of cookies include:

– Essential Cookies: Necessary for core site functions and user authentication.
– Functional Cookies: Remember your preferences and settings.
– Analytics Cookies: Collect data on how users interact with the site to help us improve it.
– Performance Cookies: Measure and optimize page loading times and resource usage.

10. Cookie Management and GDPR/CCPA Compliance

Users from jurisdictions governed by GDPR or CCPA are presented with a cookie consent banner upon entry to the Website, allowing them to accept or reject non-essential cookies. You may also manage your preferences through browser settings or use cookie control mechanisms provided on msmsun.com. Detailed instructions are provided in our Cookie Management Settings section within the website footer.

11. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 13. If we become aware that data from a child under 13 has been collected, we will take reasonable steps to delete such data promptly. Parents or legal guardians who believe we may have collected data from a child can contact us at [email protected] to request deletion.

12. Policy Updates and Notifications

We may revise this Privacy Policy from time to time to reflect changes in legal requirements, technological advancements, or business practices. Users will be notified of material changes via the homepage banner or email when applicable. Continued use of msmsun.com after a change constitutes your acknowledgment of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Website: https://msmsun.com

We are committed to upholding your privacy rights and complying fully with applicable data protection laws. Please do not hesitate to reach out should you require further information or have concerns regarding your personal data.